1. RESIDENTIAL SYSTEMS:
WE MONITOR EVERYTHING BECAUSE ANYTHING CAN HAPPEN.
Our home security systems are easy to operate and can be customized to fit your lifestyle. We can install wired, wireless or a combination of devices that best suit your needs. Optimum Security Services understands the importance of protecting and securing what you love and value. A security system monitored by Reliance Protectron can protect your family and home from the following:
 | Home Invasion Annually, 1.2 million Canadians fall victim to a property crime and 300,000 are victims of a violent crime1. A Reliance Protectron Authorized Dealer will complete a security assessment and develop a complete solution that protects you from unwanted intruders. |
 | Smoke and Fire In 37% of the homes where fire and death occur, the smoke alarm was inoperable due to the battery2. Reliance Protectron can ensure a monitored smoke detector is always working and if fire is detected, a fire and rescue crew will be dispatched to your home within minutes – whether you are there or not. |
 | Carbon Monoxide Poisoning CO poisoning causes over 300 deaths annually in North America3. CO is colourless, odourless and undetectable by humans, but with a monitored CO detector, Reliance Protectron will sense it immediately. You will be contacted immediately and emergency help will be sent if required. |
 | Flood & Water Damage Flood related insurance claims in Canada are estimated to be $140 million per year4. Early notification can prevent or reduce the effects of flood-related damage. As a Reliance Protectron Authorized Dealer, we can install flood sensors in the basement, laundry room, or near any water source. |
 | Extreme Temperature We can install temperature sensors that monitor abnormal changes in temperature, alerting and saving you from a costly and unfortunate outcome, resulting from overheating or freezing. |
1: Crime Statistics in Canada, 2005 (Statistics Canada) 2: News Canada 3: Underwriters’ Laboratories of Canada (ULC), 2000 4: Canadian Mortgage and Housing Corporation can offer you other essential security services to protect your home, family or business.
 | Private Guard Response As an additional layer of protection, Private Guards can respond on your behalf when there is an alarm. Uniformed guards in marked patrol cars will perform a perimeter check of your business. If there is an emergency, guards will contact the authorities and remain on location until they arrive. Private Guard Response is an inexpensive solution to ensure a timely response. |
 | Voice Response Reliance Protectron's Voice Response offers hands free communications between customers and our Montiroing Centre during an alarm. Our operators can communicate directly with you to get the necessary information to effectively handle your situation. Live communication and instant understanding will result in better responses for you. |
 | Lifetime Service Protection Reliance Protectron's Lifetime Service Protection is designed to protect the life of your security system while saving you from the worries of unexpected repair or maintenance bills. Lifetime Service Protection guarantees*:
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2. Commercial Systems:
OPTIMUM SECURITY SERVICES IS HERE TO KEEP YOUR BUSINESS AND EMPLOYEES SAFE.
We understand the importance of business security. Optimum Security Services consults with owners and managers to design and install systems that meet the needs of their business. Most businesses are familiar with our core monitoring services, which protect from intrusion, smoke and fire, carbon monoxide poisoning, property damage resulting from flooding and extreme temperature changes. However, Optimum Security Services also offers enhanced services that give business customers additional protection.
 | Private Guard Response As an additional layer of protection, Private Guards can respond on your behalf when there is an alarm. Uniformed guards in marked patrol cars will perform a perimeter check of your business. If there is an emergency, guards will contact the authorities and remain on location until they arrive. Private Guard Response is an inexpensive solution to ensure a timely response. |
 | Voice Response Reliance Protectron's Voice Response offers hands free communications between customers and our Montiroing Centre during an alarm. Our operators can communicate directly with you to get the necessary information to effectively handle your situation. Live communication and instant understanding will result in better responses for you. |
 | Lifetime Service Protection Reliance Protectron's Lifetime Service Protection is designed to protect the life of your security system while saving you from the worries of unexpected repair or maintenance bills. Lifetime Service Protection guarantees*:
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 | Digital Video Recording Digital Video Recording (DVR) is the latest in technology to help you combat theft, violence, and property crime. Utilizing the latest advancements in image recognition, digital video and database storage, you can protect your assets, reduce leakage and create a safer work place. DVR technology allows for greater storage capacity and clearer images and can be connected via the internet to allow for remote monitoring. |
 | Activity Reporting Reliance Protrectron's Activity Reporting will tell you who is arming and disarming your security system, and when they are doing it. Your system can log all commands down to individual employee passcode. The service is made up of 2 choices, you can have 1 or both. With Supervised Accounts, if our Emergency Operators notice that your security system is armed or disarmed outside of hours you specify, they will alert you immediately. With Signal Logging and Reporting, you will receive a report of all signal activity in weekly, bi-weekly or monthly intervals via email or fax. |
3. MONITORING:
HOW DOES MONITORING WORK?
All of the components of your security system are connected to your central control panel - the brains of the system. The control panel communicates with Reliance Protectron's Monitoring Centre via a communication line like your phone line or a digital wireless network.
When your system is ARMED, Reliance Protectron monitors the various sensors in your home or business for activity. If a sensor is tripped and no valid user code is entered into the keypad within a specified time, an alarm signal is sent to the Monitoring Centre.
This is when Reliance Protectron Operators jump into action.
If you have the proper devices to monitor for smoke & fire, CO poison, flood and extreme temperature changes, Reliance Protectron is always monitoring your home for these potential threats. If one is detected, a signal will be sent to the Monitoring Centre to be acted on. Arming and disarming of your system has no impact on this.
When your system is ARMED, Reliance Protectron monitors the various sensors in your home or business for activity. If a sensor is tripped and no valid user code is entered into the keypad within a specified time, an alarm signal is sent to the Monitoring Centre.
This is when Reliance Protectron Operators jump into action.
If you have the proper devices to monitor for smoke & fire, CO poison, flood and extreme temperature changes, Reliance Protectron is always monitoring your home for these potential threats. If one is detected, a signal will be sent to the Monitoring Centre to be acted on. Arming and disarming of your system has no impact on this.
5 INTERLINKED VIRTUAL MONITORING CENTRES
Reliance Protectron began monitoring Canadians for personal medical emergencies in 1989. Since then it has developed and grown its monitoring centres into one of the most technologically advanced monitoring stations in the country, protecting over 430,000 homes and businesses.
Reliance Protectron's monitoring centre combines the very latest in technology with a best-in-class training program for their Emergency Response Operators. With 12 weeks of in-house training and practicum learning, their ERC Operators learn to respond to emergency alarm situations and medical emergencies with precision and professionalism. In addition to this training, all of their operators become certified with the Central Station Alarm Association (CSAA) and the Security Industry Association (SIA).
Multiple-monitor operator stations, integrated with leading edge response platforms, two-way voice technology and complete customer management systems, ensure that all of the information to handle the situation quickly and correctly is obtained for the operator. This high-end technology ensures a rapid response to any emergency.
Through their commitment to excellence, Reliance Protectron has built and operated their Monitoring Centres to meet the requirements of the Underwriters’ Laboratories of Canada (ULC) and has one of only two Canadian monitoring stations that has earned the prestigious Five-Diamond Certification from the CSAA. To earn this designation Reliance Protectron displayed proficiency in alarm verification, communication with emergency services and emergency preparedness for a wide variety of scenarios. The CSAA Five-Diamond Certification is seen as the benchmark of excellence for a central station.
Over the past few years, Reliance Protectron has invested millions of dollars developing and enhancing their monitoring centres. Their national network of ULC-listed centres share the same operating software and are connected by a secure and dedicated communication line. This allows each centre to act as a back up in the event of a disaster or outage.
Reliance Protectron's credentials, technology and experienced personnel set them apart from others.
Reliance Protectron's monitoring centre combines the very latest in technology with a best-in-class training program for their Emergency Response Operators. With 12 weeks of in-house training and practicum learning, their ERC Operators learn to respond to emergency alarm situations and medical emergencies with precision and professionalism. In addition to this training, all of their operators become certified with the Central Station Alarm Association (CSAA) and the Security Industry Association (SIA).
Multiple-monitor operator stations, integrated with leading edge response platforms, two-way voice technology and complete customer management systems, ensure that all of the information to handle the situation quickly and correctly is obtained for the operator. This high-end technology ensures a rapid response to any emergency.
Through their commitment to excellence, Reliance Protectron has built and operated their Monitoring Centres to meet the requirements of the Underwriters’ Laboratories of Canada (ULC) and has one of only two Canadian monitoring stations that has earned the prestigious Five-Diamond Certification from the CSAA. To earn this designation Reliance Protectron displayed proficiency in alarm verification, communication with emergency services and emergency preparedness for a wide variety of scenarios. The CSAA Five-Diamond Certification is seen as the benchmark of excellence for a central station.
Over the past few years, Reliance Protectron has invested millions of dollars developing and enhancing their monitoring centres. Their national network of ULC-listed centres share the same operating software and are connected by a secure and dedicated communication line. This allows each centre to act as a back up in the event of a disaster or outage.
Reliance Protectron's credentials, technology and experienced personnel set them apart from others.
WHAT HAPPENS WHEN MY ALARM GOES OFF?
Within seconds of receiving an alarm signal from a home or business the monitoring centre's cutting-edge technology gives Reliance Protectron operators the relevant information they need. In seconds they can determine:
- What type of emergency it is.
- Which local authorities to dispatch, if required.
- Who to contact.
- What to do if you're on holidays.
- Whether there is a pet in the house.
Operators will have everything they need to know in order to deal with your situation quickly and effectively. Click here to visit Reliance Protectron’s website and learn more about monitoring.
WHY RELIANCE PROTECTRON?
As a Reliance Protectron Authorized dealer, we work with Canada's most trusted residential and commercial security monitoring company. Choosing us and Reliance Protectron means you get the combined strength and stability of a national company with the convenience and personal touch of a local dealer.
Technology Leader Reliance Protectron uses the most sophisticated and reliable technologies to protect customers. You are protected 24-hours a day by a state of the art, ULC-listed monitoring centre. Customer Focused At Reliance Protectron, customers come first. Products and services are developed to meet the customer’s needs and processes and systems are designed for one-call resolution to customer issues. Local Service, Coast to Coast Reliance Protectron has over 800 employees and a first class dealer network made up of over 130 dedicated businesses across the country, all looking out for you. | Best People Behind Reliance Protectron’s technology are some of the industry’s best people. Their Emergency Response Operators receive over 300 hours of training and are Security Industry Association certified. In addition, all employees participate in on-going training. Reliable Products and Services Reliance Protectron's Lifetime Service Protection Program is designed to ensure the life of your security system while saving you from the worries of unexpected repair or maintenance bills. Value-Add Programs Reliance Protectron Authorized Dealers are able to reward customers with programs like LifeSavers Referral Program, Max Your Move and the ScotiaStar Network. |
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Optimum Security is the fastest growing Vancouver Security Company providing a full range of solutions for customers large and small.. At Optimum Security, not only do we rise to the challenge, we believe in setting the standards for those who follow.We have developed a reputation for high quality in the guarding sector. We also do rigorous background checks on all our employees as well as ongoing employee training. We believe that a professional development is important to us as it is to our officers and support staff.
Optimum Security is proud to provide high quality security solutions, from our initial assessment and implementation, to an ongoing security risk and business analysis. In this ever changing world, security is an essential part of day to day life.
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