Optimum Security is is a leader when it comes to upgrading and training on a constant basis. Every single officer and management member accepts the challenge of professionalism as well as providing the best possible service.
Our team of professional uniformed Security Officers is able to support any kind of environment: Retail Shopping Malls, Office Buildings as well as Mixed Use complexes. For other types of establishments like Condominiums, Apartments or Hotels, our services are amplified by the provision of specially trained concierge personnel.
The following is a fragment of the Standard and Specialized Training Programs we provide:
1. Orientation / Induction Training- Going above and beyond the requirements set out by the Ministry of Public Safety and Security, this is a comprehensive introduction / re-introduction to the Security field including First Aid/CPR/WHMIS – Mandatory for all new hires
2. Customer Service - Involves recognizing and understanding customer expectations and candidly trying to provide the highest standards of service – to the brink of exceeding expectations.
3. On Site Training - Following our Orientation/Introduction all of our officers will receive complete onsite training on a regular basis, this includes but is limited to Site Policies/Procedures, Post Orders, Access Control, Patrols, and Emergency contacts and procedures – Mandatory for all new permanent placements.
4. Quality Academy - For each and Every staff Member involved we implement a standard Quality Improvement Process – We are confident that with the proper Education we will receive commitment; commitment to being part of a quality organization and the approach of an Error Free Service.
5. Supervisor Training – Ensures an effective partnership between Optimum Security and the client, always remembering that they act as a representative of Optimum Security. Being able to balance the needs and wants of their officers with the operational requirements of the client and Optimum Security.
6. Continuous Improvement – A program designed to obtain professionalism and develop team building with regards to the Security Officer – demonstrating the tools necessary to stay on track and/or get back on track.
7. Concierge/Condominium - Recognizing the need for specialized expertise, this course involves real world experimental training – Continuously developing and focusing on exceptional service delivery.
8. CPO (Certified Protection Officer) – is Federally Recognized by the Canadian Government as a Professional Designation, which is designed to conform to the requirements set by the Canadian General Standards Board. – Teaches that being a Security Officer isn’t a job anymore, it’s a Profession.
9. Security Services Act
The Security Services Act was brought into force with the Security Services Regulation on September 1, 2008. The Security Services Act enhances public safety by ensuring consistent and appropriate standards across the security industry. All types of security businesses and security workers are required to hold a valid Security Business or Security Worker License under the terms set out by the new act, its regulations, and license conditions.
The Security Services Act was brought into force with the Security Services Regulation on September 1, 2008. The Security Services Act enhances public safety by ensuring consistent and appropriate standards across the security industry. All types of security businesses and security workers are required to hold a valid Security Business or Security Worker License under the terms set out by the new act, its regulations, and license conditions.
10. BST Training
Under Regulation 3 of the SSA, security professionals are required to complete mandatory training prior to eligibility for Provincial licensing.
Under Regulation 3 of the SSA, security professionals are required to complete mandatory training prior to eligibility for Provincial licensing.
For more information, please visit: optimumsecurity.ca
